RangTel Provides 911 Dialing ... Because Your Safety Is Important

RangTel offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E911 service, your call is sent directly to the nearest emergency response centre. In addition, with E911 service, your call back number and address are visible to the emergency response centre call-taker. With RangTel 's 9-1-1 service, your call is sent to a national emergency call centre. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to confirm your address and call-back number with the operator. If you use a WiFi, RangTel V-Phone or SoftPhone, your 9-1-1 calls will be routed to the national emergency response centre; however, emergency personnel do not receive your phone number or physical location information. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again.

Your 9-1-1 Dialing service is activated when you subscribe to RangTel service. You should ensure your location information that you provided when you registered with RangTel is kept current at all times. In case you are not able to speak during the 911 call, the call taker will dispatch emergency response vehicles to your last registered address. Remember that you must update your 9-1-1 Dialing information if you move your device to a different location, travel in Canada with your adapter, and/or if you add a new line to your account. Regardless of what address you register for a WiFi, RangTel V-Phone or SoftPhone, the national emergency response centre does not receive your phone number or physical location information when you place a 9-1-1 call. You can update your 9-1-1 Dialing address information from your web account.

Remember that the 9-1-1 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or RangTel service is suspended or terminated.

You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the RangTel service, of the important differences in and limitations of VoIP 9-1-1 Dialing service as compared with E911 service, as set out above.

Traveling with 911

Unlike traditional phone lines, you can use RangTel anywhere. RangTel service is portable to any location with broadband Internet access. Since RangTel uses the address you provide to determine the nearest emergency response centre, when you move or travel with your phone adapter in Canada, you must update your new location. Regardless of what address you register for a WiFi, RangTel V-Phone or SoftPhone, the national emergency response centre does not receive your phone number or physical location information when you place a 9-1-1 call. It's free and easy - just log into the features section of your web account and follow the instructions. You will receive an email confirming your service is activated for 9-1-1 dialing. Customers traveling outside of Canada will not be able to update 911 Dialing.

Please note that it can take several hours before your new settings take effect. Remember, when you add a line, change your number or cancel your number portability request, you will need to activate 911 Dialing again.

RangTel Call Forwarding lets you ring multiple numbers of your choice. You can send incoming calls to any phone number you choose, even International numbers.

Sequential Ringing :

With Sequential Ringing, your incoming calls will ring each number you specify in the exact order you choose for the length of time you select. If a number you chose is in use or does not answer, the next number in your list will immediately ring. Sequential ringing can ring both in network and out of network numbers including long distance and international numbers.

Why do you want this?

Let's say you don't want callers to go to voicemail even when you can't get the phone. You can add all of your numbers including other business associates, your home, office, cell and even your friends or someone else who takes calls for you. With sequential ringing you'll never miss an important call.

Simultaneous Ringing:

This incredible feature rings all the numbers you chose at one time. The call will connect to the first phone answered.

Why do you want this?

This feature is perfect for companies who have multiple people available to take calls or for individuals on the move. Users that are not always near one specific phone can make sure callers reach you in the fewest number of rings. Whether you're at home, in the car, out to lunch, traveling or at work, you can answer a call fast.

How it Works:

Advanced Call Forwarding is included with every RangTel account at no additional cost. When ringing a "non RangTel " number such as your cell phone or international number, a per minute fee will apply.

Easy to Setup and Easy to Use

Setting up RangTel Call Forwarding is easy.

1. Login to the web based Control Panel.
2. Click the Call Forwarding tab. Enter the numbers you want to ring.
3. Choose Sequential or Simultaneous and the number of seconds you want the system to ring.

Never Miss An Important Phone Call Ever Again

RangTel Call Waiting allows you to accept an incoming call while you're already on a phone call. This feature places your first call on hold while you answer the second incoming call.

Switching Between Calls Is Easy:

While you're on the phone, a beep tone alerts you to another incoming call. If available, the new phone number also displays on your Caller ID device. If you want to take the call, press the flash button or switch hook on your phone to answer the second incoming call. Calls that you do not answer go to voicemail.

Disable Call Waiting Two Easy Ways:

Use your RangTel Online Account to activate/deactivate Call Waiting for all calls. If you want to keep Call Waiting active but want to turn it off for a single call, just press *70 before you dial the number. Call Waiting will be temporarily disabled until you complete the phone call.

Know Who's Calling... Before You Take the Call

You can tell who's calling you before you answer the phone. RangTel Caller ID with Name will show you the name and phone number of your incoming caller on your Caller ID device whenever it is available. It's compatible with any Caller ID with Name-enabled touch-tone phone or device. It's an excellent way to manage your incoming calls.

With Caller ID with Name You're in Control:

RangTel Caller ID with Name comes with great included extras. The caller's identity is displayed right in the email you receive when you activate Voicemail Notification by Email. You can also see the caller's name in your RangTel Online Account by moving your mouse over the call record.

It also works with Call Waiting, displaying the new caller's identity when you hear the Call Waiting tones.

RangTel lets you access your account information 24 hours a day, seven days a week to check call history, change account information, listen to voicemails, manage call forwarding options and more. Our award winning control panel puts you in control with tools never available through traditional phone companies.

Control Panel

The RangTel Control Panel contains all of your information in one easy to access location. Here you can view your call history for incoming and outgoing calls searchable by date. The control panel allows you to view and change account and billing information, add premium services, listen to voicemail, manage call forwarding and more.

How it Works

Login to your Control Panel using your RangTel phone number and password. See online Control Panel help pages for support.

Recharge your call credit, 24 hours a day, 7 days a week by logging into your account and purchasing more call credit. This feature is accessed through your online Control Panel.

How it Works

1. Login to your Control Panel.
2. Click on the "Order Service" link.
3. Enter your phone number and password when prompted.
4. Select the amount of call credit you would like to purchase.

Consult the Control Panel online help section for more detailed information on this feature.

Now Voicemail Goes Beyond Your Phone

Get Your Messages by Phone, Web, or Email

Stay on top of your messages in more ways than you ever thought possible. RangTel Voicemail gives you total control over your voicemail by phone, through email, and online.

RangTel Voicemail allows you to:

1. Play Back Your Messages Online & by Email - Now you can check your voicemails without checking your phone. Access your voicemails through your RangTel Online Account and even play them back through your computer. We can also send you an email notifying you every time you receive voicemail and attach the actual message. You'll be able to forward voicemails to others as an email attachment or even save them to your PC's hard drive. Most of the popular media player formats are supported.
2. Access Your Voicemail Box From Anywhere - Check your voicemails by phone with several access numbers across Canada, the US, and UK. Also, you can check your voicemail from any computer with Internet access by logging into your RangTel Online Account.
3. Customize Your Voicemail Controls - Turns these features on or off anytime you want. Activate email notification at the touch of a button. Record Scheduled Greetings for different hours of the day and different days of the year. Choose a new PIN for voicemail access whenever you want.